Home Loan Appointments: Beyond Banker's Hours

Home Loan Appointments (After Business Hours):

Many lenders provide "after hours" appointments to discuss and/or service your borrowing needs. This may include home loan appointments that are scheduled for early evenings, weekends, and mornings.

Increased banking competition, provides you with an extended level of customer service. Make sure to ask your lender what level of "after hours" service they provide for their home loan clients.

This is a sale. The lender is selling and servicing your lending needs, for tens of thousands of dollars. They are receiving thousands of dollars per year in the residual form of interest. Expect a higher level of service for this large sale and annual residual compensation.

Professional Courtesy

Home loan appointments are business meetings. Lenders review your financial credibility and the business risk for servicing your requested loan. If you miss appointments, your behavior doesn't demonstrate a high level of reliability.

1. Don't schedule an appointment until you are very sure you can keep the appointment.
2. Avoid rescheduling your appointments.
   
3. Use a small pocket calendar to set and ensure you keep your appointments.
   
4. Arrive a little early for all of your appointments.
   
5. Call if circumstances have changed that force you to reschedule. Call as soon as you identify you are going to be late or unable to keep the appointment.
6. Have a series of alternate dates and times available when you reschedule an appointment.
   

Expect the Same Professional Courtesy

As a business person, your lender should be held to this same standard. Stop the wasted phone calls and phone tag. Never leave a meeting; without setting the next meeting (date/time) and what will be accomplished. If your lender can't meet these requirements, its time to look for additional lenders.

Lender's After Hours Phone Number

The lender's phone system may go to an after-hours voice mail system at the end of the business day. Ask for a direct phone number to the lender you are meeting. Try that phone number during regular business hours to verify it works.

Lender's After Hours Entrance

The lender's standard business entrance/lobby may close after business hours. Ask for a direct phone number to the lender you are meeting. Ask if you can use their mobile phone number to contact them in case your schedule changes. If you can't reach them on their office phone number, you can use their mobile phone number to let you in the building.

Bank Building Security

Larger banks may have to register your name with their building security service. Verify your lender has done this for you. Arrive early to make sure you can clear security and arrive on time for your meeting.

Provide Your Mobile Phone Number

Provide the lender with your mobile phone number and home phone number. Ask them to call you if they have a cancellation You may be able to meet with them earlier and both of you can get home sooner.

Time is Money.

You're busy. Lenders are busy. Get on the same page quickly regarding your business communications. When you both maximize the results of every meeting it minimizes the need for future meetings. At this point; you're both interviewing and reviewing each other. Be bold; walk away if the benefits of this deal are not in your favor.